Question 1

How are farms verified?

Accepted Answer

Farmers submit a valid government ID, we do an on-site farm visit, and they provide harvest photos. All three must check out before the farm goes live.

Question 2

What does "verified" actually mean?

Accepted Answer

It means we confirmed the farm exists, the person owns or works it, and the produce is theirs. It is not a quality rating — freshness and quality are between you and the farmer.

Question 3

What if the produce arrives bad?

Accepted Answer

Message the farmer directly. Most times they make it right — replacement, refund, or credit. If the seller does not respond within 48 hours, contact AgriMALL support and we will help mediate.

Question 4

Who sets the prices?

Accepted Answer

Farmers set their own price. We cap listings against the current market average so buyers pay fair and farmers are not undercut.

Question 5

How does delivery work?

Accepted Answer

It varies by farm. Most metro areas get farm-to-door in 24 hours. Provinces use approved couriers. Some farms offer pickup. You see the options on each listing and coordinate with the farmer.

Question 6

How do payments work?

Accepted Answer

Payment is always direct between you and the farmer — GCash, bank transfer, or cash on delivery. AgriMALL never holds or processes your money.

Question 7

What can I buy and sell?

Accepted Answer

Fresh produce, livestock and poultry, dairy and eggs, and seafood — whatever a verified farm or raiser lists. Farm inputs and equipment are not supported yet.

Question 8

How long does it take to get a response?

Accepted Answer

We aim to reply to all inquiries within 24 hours.

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