How are farms verified?

Farmers submit a valid government ID, we do an on-site farm visit, and they provide harvest photos. All three must check out before the farm goes live.

What does "verified" actually mean?

It means we confirmed the farm exists, the person owns or works it, and the produce is theirs. It is not a quality rating — freshness and quality are between you and the farmer.

What if the produce arrives bad?

Message the farmer directly. Most times they make it right — replacement, refund, or credit. If the seller does not respond within 48 hours, contact AgriMALL support and we will help mediate.

Farmers set their own price. We cap listings against the current market average so buyers pay fair and farmers are not undercut.

How does delivery work?

It varies by farm. Most metro areas get farm-to-door in 24 hours. Provinces use approved couriers. Some farms offer pickup. You see the options on each listing and coordinate with the farmer.

How do payments work?

Payment is always direct between you and the farmer — GCash, bank transfer, or cash on delivery. AgriMALL never holds or processes your money.

What can I buy and sell?

Fresh produce, livestock and poultry, dairy and eggs, and seafood — whatever a verified farm or raiser lists. Farm inputs and equipment are not supported yet.

How long does it take to get a response?

We aim to reply to all inquiries within 24 hours.

Privacy Policy | AgriMALL

1. Who we are

AgriMALL ("we", "our", "us") operates this Philippine agribusiness marketplace at the domain you are visiting. Our registered office is in the Philippines. You can contact us at support@agrimall.ph.

2. What data we collect

We only collect data you give us or that is necessary for the service to function:

Account data: Name, email, password hash, phone number, role (farmer/buyer), and verification documents (government ID, farm photos) for farmers.
Listing data: Product names, descriptions, prices, quantities, categories, provinces, images you upload, and organic certification flags.
Transaction data: Order details, messages between buyers and sellers, pickup/delivery preferences.
Technical data: IP address, browser type, device info, pages visited, referral source — via standard web server logs only. We run no analytics script and no page-view tracking.
Preferences: Language choice (EN/TL), UI theme, dismissed banner states — stored in localStorage and a first-party cookie (animal_lang).

3. Why we collect it (lawful bases)

Contract performance: To create your account, verify farmers, publish listings, and facilitate buyer–seller communication.
Legal obligation: To comply with the Philippine Data Privacy Act (RA 10173) and tax regulations (e.g., issuing receipts).
Legitimate interest: Platform security, fraud prevention, and improving the marketplace experience.
Consent: Your privacy choice, recorded by the cookie banner. No optional feature is currently enabled, so declining changes nothing about how the site behaves.

We do not sell your personal data. We share it only:

With the other party in a transaction (buyer ↔ farmer) — name, farm name, contact info, order details.
With service providers who host the database, send transactional emails, or process uploads — under strict data processing agreements.
When required by law or to protect rights/safety.

5. Data retention

Account & verification data: kept while your account is active, plus 3 years after closure for legal compliance.
Listings & orders: kept for 5 years for tax and dispute resolution.
Server logs: 90 days.

6. Your rights (Data Privacy Act)

You have the right to:

Access — request a copy of the personal data we hold about you.
Rectification — correct inaccurate data.
Erasure — delete your account and associated data (see below).
Restriction — limit processing in certain cases.
Portability — receive your data in a machine-readable format.
Object — to processing based on legitimate interest.

To exercise any right, email support@agrimall.ph with "Privacy Request" in the subject. We respond within 30 days.

7. Deleting your account

Logged-in users can delete their account from Dashboard → Settings → Delete Account. This permanently removes your profile, listings, messages, and uploaded images within 30 days. Order records are anonymized but retained for legal compliance.

8. Cookies & localStorage

See our Cookie Policy for details. In summary:

Essential session cookie (ANIMAL_SESSID) — keeps you logged in; expires 30 minutes after your last activity.
Remember-me cookie (animal_remember) — only set when you select “Remember me” on login; signs you back in for 30 days. Clearing it signs you out permanently.
Language cookie (animal_lang) — remembers EN/TL choice for 1 year.
localStorage — UI preferences (dismissed banners, theme); no expiry.
Your privacy choice — the banner's answer, stored on this device as animCk; no expiry until you clear site data.

9. Security

We use HTTPS everywhere, bcrypt password hashing, prepared SQL statements, CSRF tokens on forms, and role-based access control. No system is 100% secure; we encourage strong passwords and prompt reporting of suspicious activity.

10. Changes to this policy

We may update this policy. Material changes will be announced on the site and via email (if you have an account). Continued use after the effective date constitutes acceptance.

11. Contact

Questions? Email support@agrimall.ph or write to our registered office.

Privacy Policy